Privacy Policy

01What information we collect

We may collect the following personal information when you book an appointment or contact us:

• ✦Full name
• ✦Email address
• ✦Phone number
• ✦Service preferences or booking notes (e.g. skin sensitivities)
• ✦Payment method used (note: no card details are stored by us)

Our website may also collect cookies and anonymous usage data to help improve your experience.

02Why we collect your information

We only collect personal information for the following purposes:

• ✦To confirm and manage your appointments
• ✦To contact you about your bookings or service updates
• ✦To process secure payments via our trusted payment gateways
• ✦To improve our services based on your preferences and feedback

03How we protect your information

We take your privacy seriously:

• ✦Your data is stored securely and only accessible to authorized team members
• ✦We do not store any credit card numbers — all card payments are processed through ANZ eGate, M-PAiSA, or MyCash using their own encrypted systems
• ✦We do not sell or share your personal information with third parties

04When we share information

We only share your data:

• ✦With trusted third-party providers for secure payment processing
• ✦When legally required to comply with local or international law

05Website analytics and cookies

If you choose to allow analytics, we use privacy-limited first-party analytics and Google Analytics to understand visits, traffic sources, booking progress, availability friction, and completed bookings. Analytics stays off until you make that choice.

• ✦We never record names, email addresses, phone numbers, payment details, booking notes, card details, or private booking references as analytics events
• ✦Our reporting uses random browser and session identifiers only after consent, so we can measure anonymous booking journeys without identifying the client
• ✦Admin pages, customer booking-management links, review links, and payment-test pages are excluded; payment results are recorded only as a general success or failure without the private booking reference
• ✦Advertising storage, advertising personalization, and Google signals are disabled
• ✦You can withdraw your analytics choice at any time with the button below, or by emailing us

Separately from analytics, and whatever you choose above, we remember which ad, post or link brought you to our website (for example Facebook or Instagram, and the campaign name) for up to 90 days, so we know what is worth doing again. This is stored only in your own browser, carries no name or contact details, and is noted on your booking as the answer to “how did you hear about us”.

Review analytics preferences

06Advertising measurement

We advertise on Facebook and Instagram. To know which of our ads lead to bookings, we use Meta's measurement tools in two ways:

• ✦The Meta Pixel runs on our public pages only if you allow analytics, under the same choice as above. It is never given your name, contact or payment details
• ✦When a booking is paid, we tell Meta that a purchase happened, its value, and which service, together with the ad-click identifiers Meta placed in your browser and a one-way hashed (unreadable) form of the email address and phone number you booked with, so Meta can match the booking to its ad. Meta cannot recover your details from the hash and we never send them in plain text
• ✦This is used only to measure and improve our advertising. If you would rather we did not send your booking to Meta, tell us at the time of booking or email us and we will exclude it

07Your rights

You have the right to:

• ✦Request a copy of the personal data we hold about you
• ✦Ask us to correct or update your information
• ✦Request deletion of your data (unless we’re legally required to retain it)

To make any of these requests, please contact us at support@maibeautyfj.com.