Last updated: August 2026
We value your time and ask the same of ours. These terms explain how bookings, payments, changes and services work at Mai Beauty. By booking, you agree to them.
All appointments are paid in full at the time of booking. We accept M-PAiSA, MyCash, and Visa/Mastercard. Your booking is confirmed only once payment is processed, and you’ll receive a confirmation email with your tax invoice. The price you paid at booking is honoured even if our prices later change.
You may reschedule once per booking, free of charge, provided your request reaches us at least 24 hours before your scheduled appointment start time. Reschedules are subject to availability. Requests received inside 24 hours cannot be accommodated.
Cancellations requested at least 24 hours before your scheduled appointment start time are refunded in full to your original payment method. Cancellations inside 24 hours, and no-shows, are non-refundable — the full service fee is retained, as your time was reserved exclusively for you. To cancel or reschedule, contact support@maibeautyfj.com or +679 7354805; notice is measured from when your request reaches us.
We hold a 10-minute grace period from your scheduled start time. Because appointments run back-to-back, arriving 10–20 minutes late may shorten your service, with the full fee applying. More than 20 minutes late is treated as a no-show.
Occasionally we may need to move a booking — for example, artist illness. You’ll have first choice of a new time or a full refund.
Lash adhesives and tints contain ingredients that can cause reactions in some people. You must tell us before your appointment about allergies, sensitivities, eye or skin conditions, recent eye surgery or treatments, or pregnancy. A patch test is available on request at least 48 hours before your appointment and is strongly recommended for first-time tint or adhesive services; if you decline one, you accept the risk of reaction. We provide services in good faith based on the information you give us and are not liable for reactions arising from anything not disclosed. If we assess on the day that a service isn’t safe or suitable for you, we’ll say so honestly and refund that service in full.
Every client’s natural lashes, brows, skin and lifestyle are different, and results and retention vary accordingly. We guarantee careful, professional application — we cannot guarantee a specific look or a specific retention period. Lasting results depend on following the aftercare guidance we provide; issues caused by not following aftercare, or by products or services from elsewhere, are not covered.
If something isn’t right, tell us within 3 days of your appointment and give us the opportunity to see the work. Where there is a genuine application fault, we will arrange a correction — this is our remedy of first resort. Change of mind after a service has been performed, or a preference for a different style, is not a fault and is not refundable.
If you arrive with lash extensions or lash/brow work from another provider, we may need to remove it before we can work, which uses your appointment time and may be charged as a removal. We take no responsibility for work applied by another salon.
Arrive with the treatment area clean — no eye makeup for lash services. Time spent cleansing or removing makeup comes out of your appointment time.
Only the client receiving the service may enter the salon. Companions are welcome to wait at the Fiji Club bar area; children of any age cannot be accommodated. We take care with your belongings but are not responsible for loss or damage to personal items brought into the salon.
We reserve the right to refuse or end a service, without refund, if a client is disrespectful toward our team or if continuing would be unsafe or unhygienic. We treat every client with care and respect, and we ask for the same in return.
With your consent, we may take before/after photos for your client record and our social media — just tell your artist if you’d rather not, and it changes nothing about your service. Promotional prices and packages are limited offers: they may be amended or withdrawn at any time, apply only to the services stated, and can’t be combined with other offers. Bookings already paid at a promotional price are always honoured.
To the fullest extent permitted by law, our liability for any claim arising from a service is limited to the amount you paid for that service. Nothing in these terms excludes or limits rights you have under Fijian consumer protection law that cannot lawfully be excluded.
We collect your details only to manage bookings, send confirmations, reminders and invoices, and process payments securely. We never share your data except where legally required or necessary to process payment. Email us anytime to view or delete your information.
These terms are governed by the laws of Fiji. If any part is found unenforceable, the rest remains in effect. We may update these terms; the current version lives on this page and applies to bookings made after posting.
Questions? support@maibeautyfj.com · +679 7354805
Mai Beauty is a trading name of Stork Venture Pte Limited (TIN 2901287027).
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